Do you need IT?
Do you need IT help? For example, for your EK login, WIFI, printers or other IT and AV-related challenges.
Then contact the IT Service Desk
You can reach the Service Desk in the following ways:
- Find IT guides at serviceportal.ek.dk
- Create a support ticket in our service portal. You can also create a ticket by writing to servicedesk@ek.dk
- You can also contact the Service Desk by phone 36 15 45 20
- Service Desk telephone opening hours:
Monday – Thursday: 08:00 – 15:30
Friday: 08:00 – 15:00
- Service Desk telephone opening hours:
- You can also visit the Frontdesk in person to get help with your IT issues. See opening hours below.
In-person support at the Frontdesk
Frontdesk opening hours (in person support):
Frontdesk at Guldbergsgade 29 is open for personal inquiries
Monday - Thursday: 08:00 - 15:30
Fredag: 08:00 - 15:00
Frontdesk at Nansensgade 19 (Søerne) is open for personal inquiries
Monday - Thursday: 08:00 - 15:30
Friday: 08:00 - 15:00
Frontdesk at Landemærket 11 (City) is open for personal inquiries
Monday - Thursday: 08:00 - 15:30
Friday: 08:00 - 15:00
Frontdesk at Firskovvej 18 (Lyngby) is open for personal inquiries
Monday - Thursday: 08:00 - 15:30
Friday: 08:00 - 15:00
Frontdesk at Lygten 16 is open for personal inquiries
Monday - Thursday: 08:00 - 15:30
Friday: 08:00 - 15:00
Frontdesk at Frederikkevej is open for personal inquiries
Monday - Friday: 08:00 - 11:00
Frontdesk at Peder Oxes Allé 2 (laboratorie og miljø) is open for personal inquiries
Monday - Friday: 09:00 - 12:00
Reset your password
If you have trouble logging on to the IT-systems, you can reset your password for your EK Login.
There are two ways to do this: by mobile or on ums.kea.dk.
Reset your password at ums.kea.dk
- Go to ums.kea.dk
- Click on "Skift adgangskode" (or change the language to English and click on "Change Password)
- Enter the desired password
- Click "Skift" / "Change".
Please note that it may take 30 minuttes before the changing of password of your takes effect.
Reset your password by text
- Send a text message to 93 70 44 97 with the text: password
- You will then receive a text with a link
- Click the link in the text message to confirm, that you wish to reset your password
- You will now receive a text message with the new password for your EK Login
Please note that it may take 30 minuttes before the changing of password of your takes effect.
Resetting your password via text only works, if you previously typed in your mobile phone number on ums.kea.dk.
How to log in to EK's network
EK’s network is called “Eduroam”. Here you can see how to log in. If you experience issues, please contact us at servicedesk@ek.dk (remember to write from your EK email).
Log on to EK’s WiFi
To connect to WiFi at EK, follow these steps:
- Click on the network icon on your computer
- Select the network Eduroam
- If prompted to log in, use your EK email and your EK password
TeamViewer
In some cases we need to use the program TeamViewer in order to help you with your IT problems.